The deployment of any ATM and AD solution demands customer support for installation, training and operations. Our customer support is tied directly to our quality assurance program in a continuous cycle of improvement.
LiTak-Tak dedication to excellence includes customer support at every stage of a project, from conception through development and installation to operation of systems.
When an ATC/AD system becomes operational customers enjoy the continuous support of the highly qualified support personnel at LiTak-Tak.
LiTak-Tak support personnel are involved in all the developmental stages of the project and have:
Knowledge of the operational conditions of the system at the customer premises, including system configuration, building layout, network infrastructure, etc.
Detailed knowledge of the operational and technical workings of each system. Support personnel have usually participated in acceptance testing of systems, the creation of user manuals, and local system adaptation.
Direct access to engineers responsible for design, implementation and installation of the system.
The details of customer support commitment are, of course, contractual. However, our standardized model includes:
Operational staff training;
Regular updates to software systems, adding new functionality and increasing system reliability;
Prompt response to customer change request and problem reports;
24/7 phone support;
Regular site visits from support personnel to ensure seamless operation of the installed system, and to review the quality of the system operation and discuss upcoming changes;
Recurrent assessments of operational effectiveness;
Recurrent assessments of training effectiveness;
Supplemental or improved training materials;
Consulting in projections and planning for air traffic growth or integration.